Privacy Policy

The main data collected on the A&T Label website includes: email, phone number, and customer (user) address. These are mandatory details we require users to provide when registering to use our services and to contact and confirm when customers register to ensure their rights. During payment transactions on the A&T Label website, we only retain detailed information about orders that have been paid. Users’ bank account information will not be stored. Customers are responsible for maintaining the confidentiality and security of all service activities under their registered name, password, and email. Additionally, customers must promptly notify the website management of any unauthorized use, abuse, security violations, or third-party use of registration names and passwords for appropriate resolution.

II. Scope of Information Use

A&T INVESTMENT AND TRADING COMPANY LIMITED uses the information provided by customers to:

• Provide service packages to customers
• Deliver invoices and contracts to the addresses provided by customers
• Send marketing and promotional emails about services we offer
• Send notifications about website temkimloai.com.vn activities with customers
• Prevent account destruction or impersonation activities
• Contact and resolve issues with users in special cases
• Not use personal information beyond purposes related to transaction confirmation and contact at A&T Label
• Comply with requests from judicial authorities including prosecutors, courts, and police investigating any legal violations by customers

III. Information Retention Period

User personal data will be stored for 2 years or until cancellation is requested or the user logs in and cancels their data. If users want to delete all account information, they should contact us at the address in section IV.

IV. Address of the Entity Collecting and Managing Personal Information:

A&T INVESTMENT AND TRADING COMPANY LIMITED Headquarters: No. 13, Street No. 04, Cityland Park Hills Residential Area, Ward 10, Gò Vấp District, Ho Chi Minh City Hotline: 0907 163 319 Email: [email protected] If users believe we have provided their information to a third party without their consent, they have the right to file complaints with us at the above address. Our company is obligated to resolve issues related to customer information security after verifying evidence provided by users.

V. Means and Tools for Users to Access and Edit Their Personal Data

Members have the right to check, update, adjust, or delete their personal information by logging into their account and editing the information or requesting us to do so. Members are responsible for regularly updating personal data to ensure accuracy and timeliness. Members have the right to file complaints about personal data leaks to third parties to the management board of A&T Label e-commerce platform. Upon receiving such feedback, we will verify the information and are responsible for explaining the reason and guiding members to recover and secure their information. Email: [email protected]

VI. Commitment to Customer Personal Information Security

Customer personal information on the website is absolutely protected by Tam Linh Ritual Service Joint Stock Company according to the website’s personal information protection policy. Collection and use of each customer’s information is only done with their consent unless otherwise required by law. We do not use, transfer, provide, or disclose customer personal information to any third party without customer permission. We provide some information such as name, address, phone number to shipping services when delivering invoices and contracts to customers. In case the server storing information is hacked causing loss of user personal data, we will promptly notify authorities for investigation and inform affected customers. We absolutely secure all customer online transaction information including invoices, accounting documents, and digitized data on the website. A&T Label website management requires customers using A&T Label services to provide full relevant personal information such as:

• Full name
• Contact address
• Email
• Identity card number
• Phone number and be responsible for the legality of the above information.

A&T Label website management is not responsible and will not resolve complaints related to customer rights if all personal information provided during registration is found to be inaccurate.